Orders are processed and shipped out within 24 hours.

$6.95 flat-rate US shipping or FREE on orders over $100!

FREE local pickup is available in Carthage Texas (choose option at checkout)

If anything is incorrect, missing or damaged upon arrival. Please let us know right away (please check your items within 7 days of receipt) by emailing us at info@fidelecollection.com or use the contact form here on our website!

Returns must be requested and post-marked to us within 14 days from your date of purchase (in store) If bought online, your 14 days will begin the day the item is delivered to it’s location. 

Returns are eligible for store credit only.

Shipping charges (original and return) are the customer’s responsibility.

Your item/s to be returned must be in new condition (tags still attached, no odor, pet hair or other user damage/wear/tear).

Items that are final sale and cannot be returned:

-Holiday Items + decor

-Accessories

-Intimates, leggings

-Sale/clearance items (any item discounted 30% or more from full retail price). Flash sale items.

Review the requirements above and make sure your return qualifies! If so, email us at info@fidelecollection.com (or you can click this link here to begin the return process)